Managing the lifecycle of IT assets is becoming increasingly important and offers one of the best sources for decreased IT costs and reduced IT efforts. Internal accountability and external requirements such as Sarbanes-Oxley, HIPPA and PCI requires accounting for all IT assets in the enterprise.
Proactive software management let’s you control application proliferation, reduce application issues, and reduce software licensing costs. XCEND has a proven track record of helping clients, using Altiris implement a Configuration Management Database (CMDB), which can contain a Definitive Software Library to allow for proactive monitoring and management of all applications installed in the enterprise.
XCEND recognizes scenarios that are typically problematic to businesses of all growth and size levels.
Click the IT Challenges below to learn about XCEND's Solutions to these common issues. |
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Accurate accounting of company hardware and software compliancy, hardware management and software contracts require an accurate accounting of all IT assets. XCEND consultants can help you manage your IT assets and reduce your TCO with Altiris – the market leader in Asset Management solutions.
Solution
- Software – Altiris Client Mgt. Suite Level 1, Altiris Inventory Solution , Altiris Contract Mgt. Solution, Altiris Service Desk
- Services - XCEND Consulting – Assessment, Pilot, Design & Implement
- Training – XCEND Custom Knowledge Transfer
- Support – X-DESK – Incident Support (25 & 50 Incident Packs)
- Remote Managed Services – Custom remote based management assistance
Business Outcome
- Reduce cost by improving supportability
- Reduce cost and complexity associated with application and OS rollouts and updates
- Decrease costs by eliminating costly manual audits of systems
- Complete and accurate inventory allows you to determine actual costs of all IT assets
Over years many organizations have grown a large library of applications that need to be better managed to ensure compliancy and then re-packaged for deployment to end-users in a secure and consistent manner, providing greater stability within the enterprise.
XCEND can work with your organization to develop a Definitive Software Library (DSL) using applications from Altiris and re-package those applications in a consistent method ensuring greater compatibility with systems and enforcing compliancy.
Solution
- Software – Altiris Service Desk, Altiris Asset Mgt. Suite Levels 1 – 3, Tripwire Enterprise, XCEND Tripwire Connector for Altiris Service Desk, XCEND Real-Time Dashboards
- Services - XCEND Consulting – Assessment, Pilot, Design & Implement
- Training – XCEND Custom Knowledge Transfer
- Support – X-DESK – Incident Support (25 & 50 Incident Packs)
- Remote Managed Services – Custom remote based management assistance
Business Outcome
- Reduce help desk costs by speeding remediation through comprehensive troubleshooting and incident tracking/routing
- Reduce costs by eliminating costly desk-side visits
- Increased visibility to Key Performance Indicators through web reports and Real-time Dashboards
XCEND solutions are highly scalable, provide comprehensive reporting, real-time dashboards and allow help desk workers to:
- Process tickets
- Take action against a ticket
- Remotely address the request for patch management, delivering applications, software updates and diagnosing the state of a users system
Solution
- Software – Wise Package Studio, Altiris Asset Mgt. Solution Levels 1 & 2, Altiris Software Virtualization Solution
- Services - XCEND Consulting – Assessment, Pilot, Design & Implement, XCEND Application Packaging
- Training – XCEND Custom Knowledge Transfer
- Support – X-DESK – Incident Support (25 & 50 Incident Packs)
- Remote Managed Services – Custom remote based management assistance
Expected Business Outcomes
- Ensure greater stability in application roll-outs
- Increased security by ensuring latest versions and patches are applied prior to deployment
- Reduce license costs by leveraging virtualization technologies
- Reduce costs by minimizing desk-site visits associated with deployment of software
