Symantec’s Workflow Solution is an innovative development platform that allows clients to rapidly design, test and implement custom Process Workflows that increase automation and reduced errors caused by manual processes. Workflow provides easy access to automation tasks already built into Symantec products to give you complete automation and workflow capabilities into security, management, and data storage. A flexible component library expands the reach of Workflow into additional environments including databases, collaboration software, accounting, and many other systems to leverage IT and existing IT systems, saving time and resources.

XCEND Process Development

XCEND’s Workflow Specialists work with our clients to design custom workflows of a variety of levels of complexity, whether as a standalone service or as part of our three-pronged IT Service Management offering. We assist with the design of ITSM processes that deliver fit-for-purpose, cost-effective IT services, empowering the IT organization to align with business strategy. In order to accurately and proactively manage the effectiveness of ITSM processes, XCEND also assists our clients with identifying the right operational metrics that can be measured to ensure the continuing effectiveness of the IT organization.