Leveraging our unparalleled experience as industry experts and our position as a thought leader in Enterprise Systems Management, we provide each of our clients with a comprehensive and customized blueprint to translate their vision as an IT organization into business value. The XCEND Blueprint helps our clients increase the effectiveness of their IT organizations and align with business, unlocking the power of technology and driving value and growth across the enterprise.

If there is a constant in the IT industry, it is change. We are proud of our ability to adapt with the evolving nature of the marketplace and to move forward into a new era of growth and opportunity. As part of these efforts, we are celebrating our 5th anniversary with renewed energy and a new look. I am proud to introduce our new logo, which is representative of our 360-degree approach to working with our clients and delivering on our customers’ expectations. Our rebranding initiative will culminate with the launch of a new XCEND website early next year, complete with new features and services as an added benefit to our current and prospective customers.

As we look to 2010 and beyond, we remain committed to three guiding principles which will define our trajectory of success:

PEOPLE. At the core of our business is a team of dedicated professionals with an unwavering commitment to delivering best-in-class customer service. We establish in-depth relationships with our clients by learning their environments, challenges, and objectives firsthand, so that we can offer a solutions blueprint that fits their unique needs. We continue to manage our business around the evolving needs of our clients, so that we can be at the forefront of change and deliver value, because value is what their shareholders demand.

PROCESS. We recognize that technology in and of itself does not solve problems. Process is key to helping our clients leverage their technology investments and deliver on the promise of aligning IT with business. Comprised of integrated solutions, processes, services, and our own MetriX Real-Time Dashboard, theXCEND Blueprint helps our clients unleash the innovative power of the IT organization as a partner with business.

VISIBILITY. In today's IT organization, success no longer hinges on how technology performs, but is measured by tangible business outcomes. Business and IT leaders must understand and gauge their technology investments in terms of enterprise performance, innovation, and business growth. Our blueprint offering delivers quantifiable, measureable savings and performance improvements by helping our clients achieve transparency in their IT organizations.