WEBCAST: Beyond ITIL: Optimize Your Service Management Strategy with MetriX Service Automation Suite

March 23rd, 2011

Learn how you can optimize IT availability and service levels while maximizing cost savings through the comprehensive automation of IT and business processes.

Tuesday, March 29th, 2011  2:00PM – 3:00PM EST

Join us on March 29 as we discuss and demonstrate how your organization can extend and optimize its Service Management capabilities with powerful integrated solutions from XCEND. This valuable 1-hr session will help your organization:

> Leverage ITIL processes to increase end-user satisfaction and productivity
> Effectively communicate available services to end-users
> Improve service request and fulfillment processes
> Solve the challenge of managing Active Directory
> Achieve real-time visibility into IT critical and strategic Key Performance Indicators

Presenters:
Ron Schoenherr, President & CEO, XCEND Group
Michael Brummel, Vice President Application Development, XCEND Group

Topics:
> End-to-end service automation, management, and measurement with MetriX Service Automation Suite, built on Symantec’s powerful Workflow Solution|
> Designing automated Service Request workflows (Hardware, Software, Network, Telcom setup)
> Managing Active Directory with MetriX AD Manager
> Designing and deploying dashboards with critical event notifications with MetriX Real-Time Dashboard

Interested in the webcast but cannot attend at this time? Sign up today; all registered attendees will receive a link to the recorded webcast for you to access at your own convenience.

Tuesday, March 29th, 2011  2:00PM – 3:00PM EST